For referral consultations with our specialists, our referral nurses will be able to arrange an appointment, instruct you on any preparation that may be required and answer any specific questions you may have.
Please ask your regular veterinarian to email your pet’s pertinent history to admin@carevet.com.au before the consultation. Specialist consultations are most commonly performed in the morning, so procedures and diagnostics can be performed in the afternoon. For further information, please see Referral FAQ’s.
In the case of an emergency, appointments are not necessary, however it is advisable that you ring ahead to notify us that you are coming, so we can prepare for your pet’s arrival and give you some idea of waiting times. For further information, please consult the 24hr Emergency link.
Trustindex verifies that the original source of the review is Google. So great! Emily was fantastic helping me while I was indecisive about booking in and absolutely catered to what I needed. She set realistic expectations that they were able to exceed, and when I got to see the Vet (Maddy) she was also fantastic! Enough so that I’ll see her from now on due to her positive attitude and calm way with my anxious cat. The other lady at the front desk was also kind and inviting, thank you for making it such a positive experience when coming in can be quite nerve wracking!Trustindex verifies that the original source of the review is Google. My cat decided to eat some human medication after sneaking into our bedroom. When panic set in on my side the Care team was at hand on the phone and in person they were calm and reassuring and explained next steps clearly, the reception team where easy to work with through the admissions process as was Teagan who helped me understand what we now had to do. They even leant me a carry case as I was truely unprepared when taking my boy home. Highly recommendTrustindex verifies that the original source of the review is Google. Can't speak highly enough of the team at CARE who looked after my 6yo dachshund with care and compassion. I received regular communication and details about his progress and was able to visit at a mutually convenient time. Thank you 😊
Owner's reply
Hi Sharon, Thank you for your lovely review — we’re so glad we could be there for your dachshund and that you felt well cared for throughout. It’s always our goal to keep owners informed and involved, so we’re really happy to hear the communication and visit worked well for you. Thanks again for the kind words — we’ll pass them along to the team! 😊 Kind regards The CARE TeamTrustindex verifies that the original source of the review is Google. In March, one of our rabbits began showing severe symptoms that appeared to be caused by E. cuniculi. We visited CARE VET that night, and as his symptoms worsened on the second night, we had to return. The daytime vet mentioned that euthanasia might be necessary. We truly thought we were going to lose our Oreo that night. However, we cannot thank the Sam Tillack at CARE VET enough. During our second visit, he explained that rabbits are often able to cope with the frightening symptoms that can come with the onset of head tilt. He also ensured Oreo received a generous amount of Critical Care food, which helped tremendously. Sam gave us hope and excellent advice, which allowed our family to provide round-the-clock care over the following days. It has now been seven weeks since those visits, and Oreo has recovered remarkably well. He now only has a slight head tilt, and his balance has been fully restored. We are incredibly grateful to the nurses and Sam Tillack at CARE VET for his compassionate care and guidance. Other notes: Our visits were around the 5th and 6th of March 2025 and on the 6th, he said in 24 hours we should see slight improvement and we did. The nurses airdropped the feeding of critical care to me which helped. Rabbit doctors later said that the horrible symptoms could have been caused by E. cuniculi but perhaps a higher chance that it could have been an inner ear infection. Based on the owner of Rabbit doctors comments together with a French VET stats , If treated correctly with good Vet and home care, 97% can survive . Standard recovery time is 2 to 6 weeks but there have been cases of head tilt for 2 days and up to 6 months to stop falling over. Please pass the message to Sam and Nurses. Andrew
Owner's reply
Dear Andrew, Thank you for taking the time to share Oreo’s story — we’re so pleased to hear how well he’s doing now. It’s wonderful to know that the care Sam and our nursing team provided gave you both the guidance and reassurance needed during such a stressful time. We’ll make sure your kind words are passed on to Sam and the team — they’ll be so glad to hear about Oreo’s recovery. Your dedication to Oreo’s round-the-clock care clearly made all the difference. We really appreciate your trust in us and are grateful you allowed us to be part of his journey back to health. Wishing Oreo continued good health and plenty of nibbles ahead. Warmly, The CARE Veterinary Hospital TeamTrustindex verifies that the original source of the review is Google. I can’t speak highly enough of the care we received at Care. This clinic operates differently—animals are triaged on arrival by a nurse, ensuring urgent needs are identified straight away. What truly stood out was their thoroughness. After a previous vet misdiagnosed my dog’s condition as gastro (despite me mentioning wobbly legs and incontinence), the team here correctly diagnosed IVDD during a detailed exam. Their clinical insight likely made all the difference to my dog’s outcomes. Every decision was clearly explained, with full transparency around costs and consistent checks for consent. Dr Brenton went above and beyond, explaining CT results and treatment options with the kind of compassion and detail you’d expect for a human patient. My dog was surprisingly calm in their care, which speaks volumes. We were also given helpful education materials to better understand the condition and ongoing care needs. Everything about our experience was exceptional. I’m so grateful we found them.
Owner's reply
Dear Andrea, Thank you for such a generous and detailed review. We’re so glad to hear your experience at CARE felt thorough, compassionate, and supportive — especially during what must have been a worrying time for you and your dog. Accurate diagnosis and clear communication are pillars of our approach, and it’s heartening to know that Dr. Brenton and the team made a positive impact on your dog’s care and comfort. We’re also pleased the triage process and educational support were helpful throughout. We’ll be sure to share your kind words with everyone involved. We really appreciate your trust and are grateful you chose us to help care for your dog. Warm regards, The CARE Veterinary Hospital TeamTrustindex verifies that the original source of the review is Google. We had the very sad experience of having to put our 14 year old Cavalier, Cooper, down at CARE. They were just fantastic and the vet, Vivienne, was just so kind, patient and warm. Thank you to the great team at CARE. RIP Cooper.
Owner's reply
Dear Neil, We’re so sorry for your loss. Saying goodbye to Cooper after 14 years together must have been incredibly difficult, and we’re honored to have been there to support you in the moment. Thank you for your kind words about Vivienne and the team — we’ll make sure they see your message. We're grateful you trusted us to care for Cooper with the warmth and respect he deserved. Thinking of you and your family during this time. With sympathy, The CARE Veterinary Hospital TeamTrustindex verifies that the original source of the review is Google. CARE Veterinary Hospital were absolutely fantastic while dealing with my dog Nyla. Their care, compassion and professionalism is outstanding. Just Brilliant - Thankyou
Owner's reply
Dear Brendan, Thanks for your kind review. We are always happy to help Nyla, day or night. Kind Regards The CARE TeamTrustindex verifies that the original source of the review is Google. The team at CARE showed professionalism as well as compassion and empathy during our difficult time. Our 3 year old dog, Gus, was referred to CARE following a blood test that revealed very high levels of inflammation and white blood cells in his urine. He was experiencing joint pain, shifting lameness and a small lump had suddenly appeared near his shoulder. All the vets who treated Gus listened carefully to our feedback about his recent change in demeanour and behaviour and were very thorough in determining the cause of the issue, which was sadly an inoperable and untreatable osteosarcoma. The team at CARE provided a comprehensive handover to the vets at Advanced Vetcare - Kensington when we sought a second opinion from their specialist surgical and oncology team. Gus stayed at CARE for 5 days and the team provided regular communication and supported us through the difficult journey to this unexpected diagnosis. The Gap Only payment system removed the additional stress of a significant financial burden as we were able to claim immediately from Everyday Pet Insurance. We also appreciated the personal touch of the sympathy card we received in the mail this week to honour Gus's death. We were very grateful that we could bring Gus home for his final day and that he was able to pass away in his home, with the assistance of a home visit from a vet from Goodbye Good Boy, surrounded by his family and toys. The team at CARE did everything they could to care for our beloved boy in his time of need. RIP Gus, you have left a pawprint on our hearts.
Owner's reply
Dear SJ Thank you for sharing your experience with us. We're very sorry for your loss of Gus and appreciate you allowing us to be part of his care. Our team strives to provide thoughtful, compassionate support in challenging moments, and we're glad we could assist during such a difficult time. Please accept our sincere condolences. Thanks for sharing this beautiful photo. Kind Regards, The CARE Team
