For referral consultations with our specialists, our referral nurses will be able to arrange an appointment, instruct you on any preparation that may be required and answer any specific questions you may have.
Please ask your regular veterinarian to email your pet’s pertinent history to admin@carevet.com.au before the consultation. Specialist consultations are most commonly performed in the morning, so procedures and diagnostics can be performed in the afternoon. For further information, please see Referral FAQ’s.
In the case of an emergency, appointments are not necessary, however it is advisable that you ring ahead to notify us that you are coming, so we can prepare for your pet’s arrival and give you some idea of waiting times. For further information, please consult the 24hr Emergency link.
GOODTrustindex verifies that the original source of the review is Google. These guys legitimately really care for both you and your animals. Both the admin and veterinary team are incredible, and clearly explain all options so you can make an informed decision on how best to treat your animals. Easily the best emergency vet in town.Posted onTrustindex verifies that the original source of the review is Google. Dr Guy Yates has been looking after our greyhound this year and has been absolutely fantastic! He has taken a great interest in making sure Pingu gets better and I can happily report that she is doing very well after having a few rough months this year. Our dog's case is not straightforward and Dr Yates has been exceptional in making well reasoned decisions and communicating them expertly.
Owner's reply
Dear Ankit Thank you for sharing your feedback about Dr Guy Yates and Pingu’s care. We are very pleased to hear that she is doing well and that you felt supported during what sounds like a complex and challenging time. Dr Yates takes care to approach each case thoughtfully and to communicate clearly with owners, particularly when situations are not straightforward. Your comments about his attention and decision making are greatly appreciated and will be shared with him. Thank you for trusting us with Pingu’s care and for taking the time to leave a review. Kind Regards, The CARE TeamPosted onTrustindex verifies that the original source of the review is Google. My frenchie who has a pre-existing heart condition had a (unrelated) surgery at CARE today. Before scheduling the surgery, Dr Brenton went through the process and possibilities/treatment options in great detail so I knew what the surgery entailed and possible next steps, and happily answered/clarified my questions. Two days before the initially scheduled surgery, he got sick and the vets at CARE rushed him in and treated him in the hopes he would be better in time for surgery. Unfortunately, he was still slightly unwell on his surgery date, and Dr Brenton kindly checked over him and rescheduled the surgery to a later date (today), as he deemed it better to be safe than sorry. When picking up our dog earlier today, post surgery, he seemed so comfortable at the clinic. His surgery was a success - despite many other clinics to refuse to consider operating without specialist anaesthesia. I cannot recommend Dr Brenton and CARE enough.
Owner's reply
Dear Christina, Thank you for taking the time to share your experience and for your thoughtful comments about Dr Brenton and the CARE team. We appreciate you highlighting the care taken to explain the process clearly and to ensure your dog’s safety, particularly given his pre existing heart condition. It is reassuring to hear that you felt informed and supported throughout, and that decisions around timing the surgery were made with his wellbeing as the priority. We are also pleased to know that his recovery environment felt calm and comfortable to you following the procedure. Your trust in our team, especially in a situation that required careful planning and specialist support, means a great deal to us. We will be sure to pass your feedback on to Dr Brenton and the team involved in his care. Kind Regards, The CARE TeamPosted onTrustindex verifies that the original source of the review is Google. Dr Angus is a legend. He took such good care of my Am staff with knee reconstruction and explained everything so thoroughly, better than any other surgeon I’ve consulted (many) before choosing the right place for TPLO. The aftercare was very responsive and attentive. 💖 10/10 thanks guys
Owner's reply
Hi Diletta, Thank you so much for your wonderful feedback! We’re thrilled to hear your Amstaff is recovering well and that Dr Angus took such great care to explain everything clearly. He’ll be delighted to hear your kind words. And we have to say, those puppy pyjamas are pretty fantastic! Kind Regards, The Care TeamPosted onTrustindex verifies that the original source of the review is Google. These people are saints. I am so grateful for the care and research they did to help me with my lovely 8 year old dog and a tricky knee/hip issue. All very kind and understanding to my dog (and me!). Thank you!
Owner's reply
Dear Rachel Thank you for taking the time to share your experience with us. We are glad to hear that you felt supported while navigating a complex knee and hip concern with your dog, and that both you and she were treated with care and understanding throughout the process. Cases like these often require careful assessment and collaboration, and it is reassuring to know that you felt confident in the attention and consideration given. Your kind words will be shared with the team involved in her care. Thank you for trusting us with your dog and for leaving such thoughtful feedback. Kind Regards, The CARE TeamPosted onTrustindex verifies that the original source of the review is Google. I feel so fortunate to have such a wonderful clinic close by! My dog Ronnie got sick quite suddenly this week, with hemorrhagic gastroenteritis. I have never seen him so unwell! He ended up in and out for almost a week and spent three nights in hospital. The team at CARE have been nothing short of amazing. From the reception team, to the ICU nurses, to the vets - they were compassionate, thorough, patient and a pleasure to deal with. This is the first major illness my dog has had and I was so scared, but knowing he was in their care was a huge relief! Yes, sometimes you need to wait to be seen but that’s the nature of an emergency department. Having spent days watching them triage pets and juggle so many competing priorities at once, I have nothing but respect and gratitude for the team. Ronnie is home and happy, and on the road to recovery thanks to these legends! 🌟
Owner's reply
Dear Lucy, Thank you for sharing your experience and for your thoughtful comments about the CARE team. We are very glad to hear that Ronnie is home, comfortable, and recovering after what must have been a frightening and stressful week for you both. Sudden illness can be overwhelming, especially when it is the first major health concern you have faced with your dog. We appreciate you acknowledging the care provided across the whole hospital, from reception through to the ICU nurses and veterinarians, and the reassurance you felt while Ronnie was with us. Thank you as well for your understanding of the realities of an emergency service and the need to prioritise patients based on urgency. Your patience and trust mean a great deal to our team. We wish Ronnie a smooth continued recovery and thank you for taking the time to leave such kind feedback. Kind Regards, The CARE TeamPosted onTrustindex verifies that the original source of the review is Google. My cat Dodo spent the very last part of his life with vet here, and I am so, so grateful for the care we both received. The vets and staff were incredibly kind and gentle, and treated Dodo with so much respect and warmth. I also accidentally left behind the towel I used to wrap him that day , which is the last thing that still held his warmth.The staff helped me look for it over two days until they finally found it. This small act really, really meant the world to me. Thank you so much for giving Dodo a little more love and comfort at the end of his journey.
Owner's reply
Thank you for sharing your experience with Dodo’s visit. We are truly sorry for your loss, and we appreciate you trusting our team during such a difficult time. It means a lot to hear that you felt supported and that Dodo was treated gently and respectfully. We understand how important personal items can be, especially in those final moments, and we were glad to help locate his towel for you. Thank you again for taking the time to share these kind words and for allowing us to be there for Dodo. Kind Regards, The CARE TeamPosted onTrustindex verifies that the original source of the review is Google. Someone on Bourke Street threw Brian (the kitten) from their moving truck during rush hour. I picked him up and we walked for hours trying to find somewhere to take him in. The nurses welcomed us with open arms and took baby Brian in. I'm forever grateful. I am allergic but he was totally worth it. Thankyou and Good Luck Brian 💞
Owner's reply
Dear Nicholas, Thank you so much for your kindness and compassion in helping little Brian during such a frightening situation. Our team was truly touched by your care and determination to get him to safety. We’re so glad he’s now receiving the support he needs Kind Regards The Care TeamPosted onTrustindex verifies that the original source of the review is Google. To the wonderful genuine caring team at CARE, especially Dr Amy & Dr Sam who helped & treated both my cats in a professional, thorough & caring manner. It's such a stressful time for both pet & pet owner & I thank all involved for their clear communication & their gentle reassurance. Thank you all! Cathie
Owner's reply
Dear Cathie, Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased to hear that Dr Amy, Dr Sam, and our team were able to provide the care and reassurance you and your cats needed during such a stressful time. Your trust means a great deal to us. Kind Regards, The CARE Team
